Saturday, November 23, 2013

The Storm



A couple of days ago and out of nowhere a very violent storm hit the city I live in – the city of Ruwais in Abu Dhabi, UAE. It was a feeling like I've never had before. There I was past midnight sitting on my bed watching the water leaking from everywhere into the house and praying that none of my windows get cracked or smashed by the flying debris. I tried my very best to control the water leakage by laying most of my towels behind the door and the windows, however, just to make things more interesting the whole city lost power and there was nothing else that anyone could do but wait for the storm to pass.

The aftermath experienced the next day was beyond description but there was no time to just stand and look at the damage, something had to be done to bring life back to normal. For me it was time to drain the water out of the house, get rid of all damaged items, and restore the place to its normal condition; it was time for a clean out. What amazed me is that I found so many items that I didn't need and had totally forgotten about. At the end of the day and after several hours of draining and cleaning the house actually looked even better than it did before the storm. Then it dawned on me; although I had a scary night during the storm, this storm actually did me good. It gave me the chance to scan through most of my belongings and re-evaluate what I needed and what I could get rid of to make more space for other items, and most importantly the house is now cleaner and better equipped for any future storm since I had my brother install a foam water-blocker by the entrance to stop any possible leakage in the future.

This storm experience is not far from storms that we experience in our lives; often times we go through periods of struggle, difficulties, challenges and hardships. My question to you today is: how do you react to your storms? Do you let them make you or break you?  A common mistake that people may do is to deny the fact that there are certain storms that we just can’t fight; all we can do is wait for that storm to pass and then learn from the experience to be better equipped for the next one.

One remarkable thing that one could see during the storm two nights ago is that the palm trees as big and majestic as they are, bent with the wend until they almost touched the ground but when the wend died the went right up standing tall exactly as they were before the storm. For a moment during the storm you would think they are about to break, yet they knew exactly when to bend and when to stand up again.
My friends, there is no shame in letting a storm bend us as long as we don’t break and stand right up once the storm passes for we may not beat the storm but each storm will sure deepen our roots in the ground exactly as it does to a palm tree.

I would like to leave you all with a link to one of my favorite compositions by the one and only...YANNI. This one is called....The Storm:

https://www.youtube.com/watch?v=-ICUEVGdiXM

Monday, August 19, 2013

Decision Making: What you need to know when making decisions as a leadr.

     One of the most important yet critical aspects of leadership is decision making. All leaders have to make decisions on regular basis. Their decisions not only reflect on them, but on the team as a whole. Scientists have spent decades trying to understand the key to decision making through studying the human brain and human behavior in the hope of finding more answers to the map that will unveil the secret behind why people take the decisions they take and what affects that process.
     Almost everything that we do in our life starts by making a decision; what time to wake up, what to wear, what to eat, etc. However, when making decisions on a managerial level or from a leading position, the whole concept takes a new perspective; such decisions may affect others from a small group of people to an entire nation. The human history is full of ups and downs, successes and failures, all of which were the results of either good or bad decisions. Successful leaders are those who learn to master the art of decision making and learn from their past decisions and the decisions of others.
     In this article I will discuss different elements and aspects that play a role in the process of decision making. I will also show that anyone can enhance the quality of the decisions they make by paying attention to all the different factors that may affect our decisions. Please bare with me the length of this article; the area of decision making is of great importance and that's why I would like to focus on certain aspects related to it.


The Mind at Work


     The main engine behind making any decision is our mind. It is very important here to differentiate between the brain and the mind. To simplify this difference, let us consider how any computer works; the physical parts inside the computer’s case (such as the mother board, the CPU, and all the other chips and circuits) would be the brain, however, the mind would be the dynamic visual result we see on the screen. 
     In his works, Sigmund Freud divided the mind into layers: the Conscious Mind (where we access information and memories at a level of awareness), and the Unconscious Mind (which contains suppressed information and memories that are inaccessible at the level of awareness and may or may not be recalled in certain cases). Contrary to what most people may believe, the conscious mind is not the only active part of the mind behind decision making; researchers have discovered that many of the decisions that we make are based on past experiences that have been suppressed in the unconscious mind and may or may not be available for recall under normal circumstances. Our subconscious mind works around the clock, however, it reveals itself to us when we least expect it; many of our most creative ideas and solutions to problems we have been facing come to us during times when our attention and awareness are not focused on that particular issue or problem. Our unconscious mind, or what professor of leadership studies - John Adair refers to as the “Depth Mind” works in mysterious yet effective ways. When it comes to decision making, the unconscious mind works as a separate entity that studies situations and suggests solutions and ideas based on past or acquired experiences. In his book Decision Making and Problem Solving Strategies, John Adair writes: “Many people are still not even aware that their depth minds can carry out important mental functions for them, such as synthesizing parts into new wholes or establishing new connections while they are engaged in other activities”. (Adair, 2010)
          Our modern life is full of information that comes our way every minute. The concept of information overload has become a normal part of our daily life. Our life has become based on TV, Cellular Phones, Wireless Media, Wireless Communication, and most importantly: the internet. While many people may look at all this luxurious technology and finding information in just a click as a good sign of development, there may be more effect to this overflow of information than just finding information in a few seconds or less; such large input of data may have an effect on our thinking ability in general and on our decision making patterns in particular. Looking back in time, we find that the amount of data and information that the average person received on daily basis is nothing but a fraction of the amount of data that the average person receives today.  An article under the title of: Welcome to the information age – 174 newspapers a day, that was published in the British Newspaper The Telegraph shows that recent studies found that the amount of information that an individual receives on daily basis has skyrocketed from the equivalent of forty 85-pages newspapers a day in 1986 to one hundred seventy four 85-pages newspaper a day in the year 2007. (Alleyne, 2011). This is the kind of information that I would like to refer to as raw information. Raw information is any information that hasn’t been filtered or tested for accuracy or clarity. When we are exposed to such a huge amount of unprocessed information, our subconscious automatically stores it and saves it for future reference. In most cases we are well unaware of the amount of data that has been stored in our deep subconscious. The human brain has a unique ability of recording images, information, and places that we see or visit. This varied data comes to the surface when our brain tries to solve a problem or make a decision. Considering the amount of information we receive on daily basis and the amount of data we store in our memories, the process of decision making may become harder and more distorted for if we do not pay attention to the thinking process and the information we depend on while making decisions, our decisions may end up being the wrong ones, and even disastrous ones in certain cases. Therefore, it is very important for us not to follow our impulse and to scan and filter the information we use while making decisions. By practice, we can train our minds to refine the selection process of any data or information that we may need to make decisions.

     One important factor that plays a role in the way anyone would make their decisions is the culture and environment that the person grew up in or is affected by. Each culture has its own set of beliefs, ideals, language(s), and certain ways of doing things. Studies of different cultures have shown that people from different parts of the world focus on different aspects of decision making. For example, European Americans tend to be influenced by the positive outcome of a decision, while Asians are normally more influenced by the negative consequences that may happen due to a certain decision. What is interesting about some findings is that ethnicity is not the only player in affecting the process of decision making; one other major player is the spoken language. A research commenced by the Hong Kong University of Science and Technology under the title of: Titled Effects of Cultural Salience on Goal Pursuits: Implications for Behavioral Decisions and Judgments, shows us that the language spoken has a clear effect on the process of decision making. As part of the research, bilingual and bicultural participants from Hong Kong took part of a study that had them communicate in both English and Chinese. The results of the study showed that when the participants communicated in Chinese they tended to engage in a more prevention focused behavior than when they communicated in English. The reason of such behavior is attributed to the fact that when communicating with a certain language, the expectations and perceptions of the norms and values of the culture associated with language are automatically activated. (Briley, 2007)

Sleep and Rest at Work


     Several studies on the relation between decision making and proper sleep have shown that the ability of decision making deteriorates when there is a lack of sleep. A new work that was performed by experts at the Harvard Medical School and the University of California in Berkeley (UCB) shows the effects on the human brain when lacking sleep. Dr. Mathew Walker who took part in running a number of experiments on the mental abilities of people who were asked to stay awake for a whole night explains that unlike the well rested brain, the sleep deprived brain swings to both extremes of the mood spectrum instead of finding the happy balanced spot. This shift between the two extremes leads into wrong decisions being made. (Vieru, 2011)
      For some people in certain professions – such as doctors or surgeons – such decisions could be fatal. Therefore, individuals with high-risk jobs and those with jobs that require frequent decision making should watch their sleep pattern and make sure that they get the right number of sleep hours in order for them to avoid making wrong decisions.

    

Hidden Traps at Work


     Just like anything else in life, our decision making ability improves by practice. The more good or bad decisions we make, the more experience we gain for the next time we are about to make a decision. However, regardless of how experienced we get in making decisions, we should be careful not to fall into the misleading pitfalls of thinking. In their article: The Hidden Traps in Decision Making, authors John S. Hammond, Ralph L. Kenney, and Howard Raiffa, identified six major traps that anyone can fall into while making decisions:
1.      The Anchoring Trap: this is the trap that we fall into when we let the opinions, thoughts, comments, or suggestions of other people affect our decisions. Often times we fall into this trap by not filtering all the input we receive from others around us. Many times we end up blocking our own thoughts and simply going by what others think or suggest.

2.      The Status Quo Trap: we normally tend to stick to what we usually have or are comfortable with rather than trying something new or going through a new experience. Staying within our comfort zone seems to be the dominant behavior for most people. People who fall into the status quo trap can easily base their decisions on what they are comfortable with and not open the doors for the opportunity to change or try different methods and approaches. The best way to avoid falling into this trap once we are aware of it is to examine whether we are making our decision because this is the right thing to do or because we are simply comfortable with it as is and do want change.


3.      The Sunk-Cost Trap: this is when we make choices to justify previous choices even when those choices are not valid any longer or were wrong. When taking the wrong decision, it is very important for us to have the ability to accept that fact and admit it in order not to fall into the sunk-coast trap by making new decisions that are based on the old wrong ones. This is especially more important on a managerial and leaders’ level than it is on a personal level, since the decisions of managers affect the team as a whole and not just one person. For example, when hiring the wrong employee, many managers will be too proud to admit that they have done the mistake of hiring the wrong person; instead, they invest time and money on that employee and try to convince everyone that this person just needs some time to learn although deep inside they know the truth that they have taken the wrong decision when they hired that person.
4.      The Confirming Evidence Trap: people fall into this trap when giving more weight to any information that support their decision and less weight to contradicting or conflicting information. What simply happens here is that we normally know on a subconscious level which decision we want to take although we may not necessarily know why. We then tend to accept any information or arguments that support our decision and ignore or dismiss any information that clashes with it in spite of the fact that that information could be of a great value and may help stop us from taking the wrong decision.

5.      The Framing Trap: we make our decisions based on facts that we have or facts that we receive. There is more than one way of delivering these facts or information to the decision maker; facts can be framed to sound either positive or negative. We can react to the same piece of information in different ways based on how we receive it. Since people are normally more comfortable with the status quo of any situation, they tend to receive information exactly the way it has been framed and make decisions based on that. A good example that can be used is the way people reacted to the new car insurance policy that was announce in both neighboring states New Jersey and Pennsylvania. Both states have decided to cut down on car insurance costs by giving drivers the option of lowering their premiums by accepting the limited right to sue. Although both states wanted to apply the same law, they both framed it differently; in Pennsylvania, the law stated that drivers had the full right to sue unless they stated otherwise, while in New Jersey the law stated that drivers automatically had the limited right to sue unless they specified otherwise. The result was that 80% of the drivers in New Jersey chose the limited right to sue, while only 25% of the drivers in Pennsylvania chose the limited right to sue option simply because of the way the law was framed in each state. The large difference in the number of people who signed up for the limited right option resulted in the failure of the state of Pennsylvania to gain approximately over $200 million in expected insurance and litigation savings.      

6.      The Estimating and Forecasting Trap: We make different judgments and estimates about different variables in our daily life. The repetition of these judgments and variables calibrates our brains into a refined accuracy in making such calls. However, when making estimates or forecasts about uncertain events (e.g.: the stock market precise fluctuations, the price of oil falling or raising for a certain amount, etc.) chances are that unless we have a large amount of data and we have been studying the patterns of change for the item we are estimating or forecasting to the extent where we have become experts in the field, our estimate or forecast will be wrong.  

All of the traps mentioned above are traps that can affect the way we make decisions when we are faced with uncertainty, however there also a few more traps that can affect our ability to assess probabilities while making decisions based on forecasting. Some of these most common traps are: The overconfidence trap (being over confident about the accuracy of our knowledge and information without checking their validity in the given situation), the prudence trap (a trap that forecasters fall into while being overcautious when making decisions by adjusting their estimates just to be on the safe side), and the recallability trap (a trap that we fall into when our ability to estimate is affected by past dramatic or traumatic incidents that may have seen or witnessed ourselves).  (Hammond, Kenney, & Raiffa, 1998)


Attitude at Work


     A leaders’ attitude plays a major role in the quality and efficiency of the decision made; the need of making decisions arises when we are faced with a problem, a challenge, or uncertainty about any given situation. Positive leaders see every problem as an opportunity and hence their decisions flow from a positive mindset of seeking improvement, on the other hand, negative leaders see every problem as a difficulty, and therefore, the decisions they make will be based on a negative mindset and most probably be the wrong ones. 
     Our attitude is a personal choice that we control – we carry our own weather. The quality of any decision that we make depends on the kind of attitude that we had while making that decision. Leaders who are considered to be good decision makers are normally good problem solvers. Dealing with problems with the right attitude and finding the right solutions for them leads into a better decision making ability and fine tunes the judgment of any given situation. In addition, it is very important for us to accept the situation or problem that we are making a decision about rather than denying it or trying to find ways to make decisions that will hide or cover for the truth; successful leaders accept the truth, face problems as they are and take their decisions accordingly. In his book The 21 Indispensable Qualities of A Leader, leadership expert and author John Maxwell says: “People respond to problems in these ways: they refuse to accept them, they accept them and then put up with them; or they accept them and try to make things better. Leaders must always do the better”. (Maxwell, 1999)

Decision Making: A Skill to Be Acquired


     In conclusion, the process of decision making is a skill to be acquired through practice and full awareness of the available data and facts that are available to us. Acceptance and openness are two key elements that any good decision maker and good leader should practice. Where we are and how we are today are results of our past decisions; our decisions today can affect us and those that work with us for the longer periods of time to come. I believe that the best way to confirm that we are making the right decisions is to look outside the box and view the problem that we have at hand as if it was somebody else’s, would we still make the same decision then?

Monday, June 17, 2013

Global Vision on Leadership: East Vs. West

     The concept of leadership is often confused with the concepts of administration and management. Leadership is all about vision, energizing others to pursue it, and encouraging the heart. Management is about getting the desired results and working efficiently to produce the financial surplus that is needed. As for administration, it is the part that takes care of rules and procedures, and insures that they are being followed. It is very important to have a clear distinction between the three terms in the world of business in order for us to better understand the characteristics of each one of these inter-related terms.
     Not every manager or administrator is necessarily a leader and the opposite is quiet true. Effective leadership is the force that charges people with the well to work towards a shared vision and common goals; it is the glue that holds together any team and takes them from point A to point B. The way leadership is carried however, differs from one part of the world to the other. The clearest difference can be seen when we compare the leadership concept and styles in the Eastern cultures to its rival in the West.  This article compares the concept of leadership in the East to that in the West by clarifying how it is viewed and carried in each of both cultures. This article also sheds the light on certain factors that play a role in defining the face of leadership in the different cultures and drawing the map to how it is implemented.
 
 Cultural Characteristics
   In order for us to better understand the differences between the eastern and western styles of leadership; we have to take a look at the main characteristics that define each of the two cultures. Before the concept of globalization as we know it today, and before the term global village emerged, there were two distinct parts that defined the globe: The East and The West.  Both parts of the world had and still have their own characteristics that make them unique and different to one another. The east and the west follow different schools of thoughts and different methodologies of life. The eastern culture is a spiritual one; eastern people care for spiritualism, peaceful life, self discipline, respect of one another, and the rewards awaiting them in the afterlife. Religion is the main pillar around which the eastern culture is centered. The reason of such a direction of a religious guided lifestyle can be attributed to the fact that the east is the birthplace of most of the great religious profits and leaders. Jesus Christ, Bhuddah, Ghandi, and Moses were all born in the east and started their teachings from there just to name a few. Eastern societies are more masculine oriented than feminine; males are the predominant gender as they are known for being the bread winners and decision makers. As for females, they are mainly preferred to be housewives that raise the kids and take care of all house chores. However, these views have recently changed as the east is slowly but surely joining the melting pot of globalization and adopting new approaches that support equal rights between males and females.
     On the other hand, the west is based on science and materialism; it is the home of modern technology and all the new life-easing inventions. In general, western people tend to focus more on day to day living and on means of luxury living and less on spiritualism or religious living. In the west, both males and females enjoy equal rights and both participate in the household income. Western thought is more practical and realistic than emotional in contrast to the case with the eastern culture. Nevertheless, the west has recently started adopting parts from the eastern culture such as eastern medicine, and eastern dishes.

Family Influence
     In the eastern cultures, family has a great influence on businesses and economy since a large number of eastern businesses are family owned and run. A study under the title of: Family Business in the Middle East: An Exploratory Study of Retail Management in Kuwait and Lebanon states that “approximately 98% of commercial activities in the Gulf Cooperation Council, which includes Saudi Arabia, Kuwait, and most of the other Gulf states, are family run” (Welsh & Raven). There are several factors that contribute into orienting businesses to be mostly family run; for example, in the Middle East (Syria, Lebanon, Jordan, Iraq, Egypt, and the Gulf countries), nomadic ties, tribal ties, and religion, all play a role in defining the characteristics of leaders and businesses while on the other hand leaders struggle trying to balance between satisfying the cultural demands and keeping up with the latest leadership styles in the rest of the world. Although tribal and nomadic lives are not as common as they used to be in the past in those countries, their effects and prints are still clearly marked  and can be easily spotted in the in the middle eastern culture. Family run businesses in the Middle East are normally passed down through the generations, the leadership style is mainly autocratic where the eldest family member in charge is the main planner, decision maker, and has the final say in all company and / or business related matters.
     The situation is no different in the East Asian countries; family is as important in those countries as it is in the Middle East, and the influence of family also extends to businesses. Many of the largest businesses in East Asia are family owned and run. A report that was published by CNBC’s reporter Rajeshni Naidu-Ghelani mentions the following:
Asia’s surging wealth is creating more millionaires and billionaires than any other region of the world. Private bank Julius Baer forecasts that the wealth of the region’s 3.3 million high net worth individuals (HNWIs) will triple to nearly $15.81 trillion by 2015. 

Strong economic growth, coupled with booming stock and property markets, have helped some of Asia’s largest businesses expand at a rapid pace. Given Asia’s culture of family businesses, many of the region’s biggest companies are family enterprises, with brothers, sons and daughters taking an active part. These families have shaped entire industries in places such as Thailand, Malaysia, Hong Kong, and Singapore.”
(Naidu-Ghelani, 2011).
This shows us how powerful family businesses and family ties can be in the eastern cultures.
     Although they exist to a certain degree, Family-run businesses are not as common in the West and families have little to no influence on businesses in general. Western businesses are mainly based on a number of share holders with one or two share holders being the owners of most of the company’s shares in many cases. It is estimated that “American CEOs average about thirty years with their firms and own less than 4 percent of its shares.” (Mills, 2005). Leaders are developed from within the same company or firm, however, very few firms bring CEOs or new leaders from outside the existing firm body.  One of the main reasons than can be attributed to family businesses not being very common in western cultures is the fact that family ties in the west are not as strong as they are in the east. For example, in the east, sons and daughters live with their families until they are married or they move to different cities because of their work nature. In the west, children leave their parents to live independently anywhere between the ages of 18 and 21. In addition, eastern families have more children on average than westerners do and that is also another reason into why businesses are more run and controlled by families in the east than the west.

Cultural Influence
     According to the Merriam – Webster dictionary, one of the definitions for the word Culture is: “The customary beliefs, social forms, and material traits of a racial, religious, or social group; also: the characteristic features of everyday existence (as diversions or a way of life} shared by people in a place or time” (Merriam-Webster, 2012). Culture plays a role in defining the thought direction of leaders in different countries and different parts of the world. In addition, it also affects the way subordinates regard their leaders and deal with them. For example, in the eastern cultures in general leaders are regarded as a higher authority; subordinates follow the directions of their leaders and they rarely have a say in the decision being made. Nevertheless, we can find varied approaches and views of leadership in the different eastern cultures. Leadership styles in the east can be described as compatible with one of Douglas McGregor’s Theories X and Y that were proposed in his 1960 book “The Human Side Of Enterprise”. Theory X can be summarized as the following:
1. Workers have little ambition, try to avoid responsibility and prefer to follow directions from their leaders.
  2. Above all, the primary need of employees is their job security.
  3. Managers must exercise control and enforce threats of punishment to persuade people to attain organizational
     objectives.” (Workman, 2008)
As for theory Y, it can be summarized as the following:
1. Effort in work is as natural as work and play.
  2. People will apply self-control and self-direction in the pursuit of organizational objectives, without external control or the threat of punishment.
 3. Commitment to objectives is a function of rewards associated with their achievement.
4. People usually accept and often seek responsibility.
5. The capacity to use a high degree of imagination, ingenuity and creativity in solving organizational problems is widely, not narrowly, distributed in the population.
  6. In industry the intellectual potential of the average person is only partly utilized.”
 (Chapman, 1995-2010)
     As we can see, both theories X and Y are different from one another. Theory X can be related to the leadership style in the Middle Eastern culture in general; it is mainly an autocratic leadership style where leaders are the sole decision makers who do not give much trust to their subordinates and believe that the only way to derive efficient results from them is by showing them authority. Assigning punishments and / or salary deductions are also a common treat that goes with this authoritarian style of leadership; it is believed that the workers will be more careful and give their best at work when they know that a punishment may be assigned if they fail to do so.
     Theory Y style of leadership is popular in the south Asian cultures such as Korea, Japan, and China. Leaders in these cultures regard their subordinates as trustworthy workers who are dedicated to their jobs and tasks. They focus more on rewards for achievers than punishments for underachievers. Workers in the south Asian cultures are not intimidated by their leaders as is the case in the Middle Eastern culture.  The western culture has a different impact on leaders and leadership styles; the most predominant leadership style in Western Europe and the Americas is participative leadership. The concept of team work takes a profound effect and decisions are the outcome of the input of the team as a whole rather than just the sole decision of the leader only. Western leaders inspire a shared vision and work with their teams to reach the desired goals.

Gender Influence
     Globally, and regardless of any given part of the world or any culture, males are viewed as, and expected to be the most predominant leaders in any given field of business or industry. Since the beginning of humanity as we know it, man has always been the head of family, tribe, group, etc. Be it the days of cavemen, or the age of the rise of industry, most of the achievements and leadership roles have always been centered on male figures. In short, our world is simply male oriented. Having that said, the role of females as leaders have slowly - but surely - evolved around the world and in different countries and cultures. Females are now in charge of businesses, industries, and even governments and countries in certain cases. In spite of this fact, there is still a noticeable level of difference in views and opinions over the role of females as leaders between the eastern and the western cultures. The ratio of acceptance of females as leaders varies from one eastern culture to another as well. For example, Middle Eastern countries such as Jordan, Lebanon, and the UAE have a higher level of acceptance for women leaders than East Asian countries such as Korea, Japan, and China. In addition, certain European cultures still prefer males as the predominant leaders as is the case in Germany.  The table below was published in a research under the title of “Women Leadership Development in the Middle East: Generating Local Knowledge” by INSEAD. It compares how males and females accept females as leaders in different countries from different cultures.
 (Marmenout)
     One of the main reasons behind viewing leadership positions as more male oriented than female oriented, is the softer and more emotional nature of females compared to the more dominant and assertive nature of males. In a paper under the title of Leadership and Gender: Let Me Count the Ways, Sharon Buckmaster mentions: “Women are cast as more communal, sympathetic, and nurturing. Men are seen as assertive, dominant and forceful or what is often referred to in the gender literature as agentic.” (Buckmaster, 2004)
     Although females are more accepted as leaders in western countries such as Sweden, the UK, and the US, the figure above shows us that males still rank higher than females when it comes to holding leadership positions. The role of females as leaders has gone a long way during the past few decades as more and more females are taking on different leadership responsibilities and proving to be up to the challenge in most cases.

  Leadership: A Global Vision

     Leadership has become more of a global concept than just a term. What is interesting about this concept is that it takes a different meaning and forms in different parts of the world. Family ties, culture, and gender are a few of the most important factors that decide the main characteristics of leadership in any given part of the world. Although the concept of leadership is evolving and taking a more global shape that is adopted by different cultures, we can still see some major differences between leaders and leadership in the Eastern and Western cultures. I believe that as time progresses, those differences will narrow down as the world is becoming one melted pot of cultures, civilizations, and schools of thought that are all seeking moving towards the better. A unified global vision of what leadership is all about is not far from reach. What the world needs is an open view of the different aspects and characteristics of leadership methods from the different cultures around the world. I believe that once we manage to learn from one another and adopt the best of each of the different leadership styles around the world, we’ll be able to reach an almost perfect system of leadership and have ideal leaders that can transform visions into reality. After all, we must remember what Socrates once said: “The perfect human being is all human beings put together”. 

Monday, June 10, 2013

The Psychology of A Leader

     Leadership and leading figures have been very prominent since the beginning of human existence on this earth; be it the Stone Age, the middle ages, or the modern times, leaders have been and are still needed in every group, clan, society, culture, and even religion. Leadership figures affect us since our early childhood starting with our parents, older siblings and teachers, to religious figures, celebrities, and other people that we may look up to and get inspired by. Truth is: all of us need a leader. So what exactly is a leader? And are leaders born or made?
     Contrary to what many may believe, anyone can be a leader; there are simply no pre-requisites for anyone to become a leader. It is as simple as this: if one human being can lead, then any of us can. The question remains though over the key to being considered a leader by at least a group of people; what does it take for people to listen to a leader and trust in him? In this article, I will try to look into the psychology of leadership and leaders and will discuss the fact that all it takes for anyone to lead is to master certain techniques and simply believe in the message that he or she is carrying.

What is A Leader?
     Let us begin by taking a look at the meaning of the word Leader: according to Webster’s dictionary, two of the definitions of the word Leader are: “a: guide, conductor b (1): a person who directs a military force or unit (2) : a person who has commanding authority or influence(Merriam-Webster, 2011) .
     One key word in this definition would be: influence; without influence there are no leaders or followers. One of the major reasons for any person or group of people to follow another person is the way that person influences them. People normally look for a person that shares the same goals and ideas as they do, and more importantly, people always want a person they can have faith in; someone who will strengthen their beliefs and/or show them the right path.

Leadership Then and Now
     Throughout time, the concepts of leader and leadership have taken a major turn and a new direction. In the past, leaders were thought of as controlling and demanding people. The word leader used to be parallel to the word boss; a person who is normally very serious, occasionally upset, and who’s major task is to give orders and make decisions. Unfortunately, this image had such a strong effect that even in our modern days many people still refer back to it when they first hear the term Boss. As the time passed, the concept of leadership have gradually shifted from being a one way flow of ideas, direction, and decision making, to a two way flow of sharing ideas and experiences towards the best interest of the whole group and not only the leader; leaders actually involve their group or team members in the process of decision making in our modern days compared to groups and team members being a passive receiver and an order follower in the past.  The new age leader is thought of as a coach or a counselor; a person that guides, shares thoughts and opinions, and more than anything else: listens. 

Leading Through Persuasion
     So what is the psychology behind a group of people following and actually listening to one person? The answer to that can be simply summarized in one word: Persuasion. True leaders have the ability to persuade and convince their followers or team members of the message they want to deliver. The science of persuasion is not a new one; however, constant research and work in this field have uncovered certain techniques that play a key role in the process of persuasion.

Persuasion and Influence Techniques
     A successful persuader keeps his words very simple and straight to the point; the simpler the words are, the easier they will be digested by the brain and the more they will stick into the memory. Using complex language such as long phrases and long indirect sentences causes the receiver to put more effort and energy into understanding the information being told or communicated, this in turn will divert the brain’s attention from accepting the information and being persuaded by it, to trying to understand and analyze it. Simple words and direct information do not require as much effort or energy to comprehend. Another important aspect of good persuasion techniques is simply humor. Humor has a very persuasive power; exposure to unexpected events (such as unexpected jokes) creates positive stimuli in our brains, research findings have proven that such stimuli gains our attention and opens our brains’ abilities to suggestion and hence easier persuasion. Humor, and to be more specific, unexpected humor is simply the key. In addition, humor gets people closer to each other and breaks the ice between people who have newly met. We are typically more willing to listen to a person with a sense of humor and actually pay attention to what they have to say than doing the same to a person without any sense of humor or with a serious tone.
     In order to persuade anyone, you have to make them believe that they are gaining, winning, or benefiting, and that what you want is their best interest. In his article “The Power to Persuade”, Kevin Dutton says: “The key, as a persuader, is to present things in such a way that they appear to be not in your own best interest – but in those whom you are trying to influence.” (Dutton, 2010). People normally want to know and feel that their leader really cares about what they want and what they need. Perceived self-interest is not a favorable characteristic in any leader; it is a human nature to want to gain or take, more than to give or offer. A trip to any supermarket, mall or shopping center proves this very clearly; research and experiments with shoppers have proven that people will tend to buy products that come with an offer (such as: buy one get one FREE, or discount coupons) rather than single products without any offers on them. Leaders must practice and master the habit of offering and giving more than they expect to receive, after all, no one would want to follow a person who has no interest in them.

Leadership and Empathy
     Before any leader is able to persuade any of their followers or team members, they have to gain their trust. If you don’t trust a person, chances are that you will never even consider listening to them. In order for leaders to gain the trust of their followers, they have to show them that they feel and understand them. Caring is one of the most powerful human feelings that leaves a deep impact in the subconscious levels. The key word we are looking for here is empathy. A successful leader is normally an empathetic one. Many people believe that empathy is an ability that we are born with and some people just don’t have it. I believe that empathy is a skill that anyone can develop just like any other skill. Once we unfold and analyze what is required to feel others - or in other words: once we are emotionally intelligent-, then the recipe to good empathetic skills is ready at hand. So what do we need to know or look for in other people to understand how they feel? First of all we have to understand that most of our communication is non-verbal. According to a study done by professor Emiriti Albert Mehrabian of UCLA, our verbal communication – or what we simply say to express ourselves – forms only 7% of what we communicate and how we communicate it. The remaining 93% lays in the tone of our voice and our body language and gestures (Chapman, 2004 - 2009). It is very important for us to be able to read those non-verbal means of communication. Some people are highly emotional and you can easily tell when they are happy or sad simply by taking a look into their eyes. Others are a bit harder to read since they do not show much of what they feel. However, by time and with practice, most people are able to sense or read how others feel. Another important fact about empathetic people is that in order for them to feel with others they must experience that particular feeling themselves first. A person who has experienced a certain feeling is normally more empathetic towards others with the same feeling than a person who has not gone through the same experience or emotion before. For example, everybody knows that losing a sibling or a family member is a hard thing to handle, however, a person who has actually lost a family member will sympathize more with others who go through the same experience. There is a large variety of emotions and feelings - negative and positive, happy and sad – that we experience in life; the more feelings from both extremes that we experience, the better emotional intelligence abilities that we have. This is not to say that a person who has not experienced so many different feelings is unable to be empathetic, with practice and in time the emotional intelligence skills mature and become more of a natural instinct than an effort.

The Psychology behind Influence
     Different studies over people’s response to how others influence them or convince them of a certain issue show that the secret in people being influenced or convinced by someone else lays in how they feel or what mood they’re in at that time rather than on how they think. If you want to change somebody’s mind about anything, first you have to change their mood. This fact proves to us once again that empathy plays a key role in having any influence over others.
Another important aspect to be taken onto consideration when trying to influence people is that we normally tend to do what we see others do. One study done by the University of California on people’s pro-environmental behavior concluded that people in any neighborhood act in a pro-environmental way by recycling and following other means of saving energy simply because other people around them do the same. Another study done by Dr. Robert Cialdini and Dr. Noah Goldstein proved that placing signs in hotel rooms that state that people who stay in that hotel normally re-use their towels, have increased the amount of towel re-usage by 26%. When they placed another sign in the toilet of each room stating that the majority of people who stay in that particular room re-use their towels, the results were even more impressive as the majority of the hotel visitors started reusing their towels (Martin, 2010). These studies and many more confirm the fact that we are influenced by the actions of other people around us, to be more specific, we are influenced by people who are like us or who live in the same circumstances as we do; people who are like each other, like each other. Therefore, a successful leader is normally one who knows how to connect with his people and blends in well with them by creating an atmosphere that is as close to unity as possible rather than an atmosphere of ranking individuals based on their work position, social position, or social status. A “We’re all in this together” attitude brings a sense of belonging and unity to any team member. The major initiator and creator of this attitude is normally the leader of any given group, company, or even society. The key to instilling the feeling of commitment in people lies simply in explaining to them how important they are to the group and how their role – no matter how small or large it is – is of vital importance to the benefit of everybody else. Using visual adaptation of certain concepts such as the puzzle (where every group member represents a piece) or the chain (where every group member represents a link) helps imprint the message in the brain and makes it easier to comprehend.   
     Although most of our communication is non-verbal, verbal communication still has its importance especially when it comes to the power of persuasion and influence. Using certain words while trying to influence others can be very effective in persuading them or having them accept the message you are trying to deliver. These words, when used in moderation, affect us at a subconscious level and open our brains to suggestion. Some of the major words that normally have a persuasive effect are: Because, Now, Imagine, Tank You, Please, and mentioning the person’s name during a conversation. Mentioning the person’s name however, should be used with extra care as using the name very often will have negative results on the outcome of the conversation. Studies suggest that the most effective way to mention the name of the person you are speaking to during your conversation is once at the beginning of the conversation and another time by the end of the conversation. The less you use the name, the more effective the results will be (Hogan, 2009).

Lead from Within, Not From the Top
     In conclusion, Psychology has a very important impact on both the leader and the group he or she leads. Understanding the human nature and way of thinking is the base of all means of connection to others. Any leader can spend years studying different management and improvement techniques; however, this doesn’t necessarily make that person a good leader, before any of that, the basics of human connection and understanding have to be there. Leaders have to have the ability to gain the trust of others and influence them. During one of his presentations on leadership, John Maxwell said: “Leaders never cross the finish line first, people who cross the finish line first are running alone. Leaders never cross the finish line first because when they come across; they’re bringing people with them” (Maxwell, 2011). In order for any leader to bring everyone to the finish line or from point A to point B together, he has to be joining the race with them and be the first to experience anything they may go through along the ride. You cannot have any influence on people before you get to connect with them by finding a common ground where you and your team can meet.

     One of the most important aspects for any leader to consider is that leading a group of people and taking them where you want them to be works best when you are on the same ground as they are. In other words, true leaders do not lead from on top, in order for any leader to have positive influence on his people; he or she must find a common ground to start the whole process from. Finding the common ground becomes an easy process when the leader knows his team or group of people well; before any leader can lead, they need to know who they are leading. A good leader is a good listener, when we listen to someone, we get to learn about them, once we learn about others establishing a common ground becomes easier. The magic of influence can only start when a leader knows his people.